50% reduction in operational and wage costs
Outsourcing Services for SaaS and Tech Companies
Bluebird helps SaaS and Technology startups and innovators scale smarter with outsourced teams that improve operations efficiently and effectively. We take the time to understand your business and processes and hand-pick professionals to become extensions of your project, department, or company.
Customized Key Performance Indicators (KPIs) for every organization we serve
Our Services
Customer Support and Customer Experience Solutions
Customer experience and user retention have never been more important. With subscription models dominating the landscape, long-term revenue depends on the regular use of your product or service.
- Bilingual (English-Spanish) and 24/7 global coverage – Ensuring your customers receive timely, culturally aware support, reducing churn and improving loyalty.
- Tiered support structure – We handle everything from basic troubleshooting and account support to escalated technical issues.
- Integration with existing helpdesk platforms – Our agents seamlessly connect with Zendesk, Freshdesk, Intercom, or solutions you’ve custom-built to optimize workflows and interoperability.
- Tech-savvy teams trained in technical support – Our specialists have expertise in SaaS platforms, onboarding, and troubleshooting, delivering fast resolution times and a premium experience with real human interaction for your users.
Tech Talent as a Service
Bluebird provides on-demand access to talented tech professionals who integrate seamlessly into your workflows or roadmap, accelerating product development, testing, and product launches.
- Flexible engineering and development teams – Scale up or down based on your project demands without long-term hiring commitments.
- Rapid onboarding of skilled professionals – Shrink your hiring cycles and unlock immediate productivity with vetted software engineers, UX/UI designers, DevOps specialists, and data analysts.
- Continuous training and upskilling – We’re constantly reading, researching, and reading so our talent stays ahead of evolving cloud, AI, automation, and cybersecurity solutions.
- Support for short- and long-term projects – Whether you need feature enhancements or long-term product maintenance, our teams meet you on your roadmap.
Revenue Cycle Management (RCM) Outsourcing
Proactively combat revenue leakage with professional revenue cycle experts handling your AP and AR. Outsourcing your daily invoicing, collections, financial reporting, and accounting to certified professionals working within secure environments means getting paid sooner with fewer headaches.
- Invoicing and collections
- Accounts receivables and accounts payables
- Regulatory reporting
- Financial modeling
SaaS Product Development
Building and maintaining a competitive SaaS product requires robust testing, continuous feature updates, and an agile development approach. Bluebird offers expert QA, testing, and deployment support to ensure smooth releases and optimal product performance.
- QA and testing services for robust product launches – Implementing automated and manual testing, catching bugs before they impact users.
- Development support for maintaining codebases or creating new features – Providing dedicated developers to assist with bug fixes, feature expansions, and system improvements.
- Agile resources that align with fast-paced tech projects – Flexible teams that work alongside internal developers to iterate quickly and improve time-to-market.
Sales and Marketing
Amplify the potential of your sales and marketing efforts with a team of dedicated professionals to qualify new leads, move prospects down the funnel, and coordinate with in-house sales leads.
- Trained sales professionals — Bluebird sales agents become de facto experts in your product or service and hit the ground running, generating leads and improving conversions so your growth can continue to fuel your company.
- Full-service marketing solutions — Leverage expertise in digital marketing and go-to-market strategies to connect with the right audience and increase the presence of your brand in the marketplace.
Expect excellent outcomes
We Scale With You
Bluebird provides a completely flexible remote workforce solution that scales seamlessly alongside you. Whatever growth stage you’re in, we have the people and expertise to meet your needs from Series B to enterprise.
Smoother Operations
Get ahead of the operational inefficiencies that slow down scaling companies with proactive experts that understand business best practices, learn your workflows, and provide ongoing process improvements.
Improved Customer Experiences:
Help retain customers and build brand loyalty with a dedicated customer service team providing swift, professional responses and support.
How we build tailored remote teams
How we safeguard your data
Geomonitoring Software
Reduce cyber risks and protect your data with geo-fencing, remote wipes, and device locks.
Virtual Private Networks
VPNs and multi-factor authentication are used across our organization to ensure all digital environments have equally secure cybersecurity measures in place.
Antivirus Software
Protect your computers against viruses, malware, and suspicious connections with Bitdefender and Microsoft Defender.
Cybersecurity Training
Maintain best security practices through regular cyber security awareness training during onboarding and refresher sessions.
Certified Staff
Whether we’re handling sensitive healthcare or financial data, Bluebird staff have training and certifications to ensure safe management of data in accordance with rules and regulations.
Office & Remote Spaces
Ensure your team meets digital safety standards with our physical office in Buenos Aires and compliant remote work locations.
